| May 18, 2001 | ![]() |
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Bigger planes, fewer flights address delays
By John Schmeltzer Tribune staff reporter May 18, 2001 PALM BEACH, Fla. -- Seeking to cut
costs and appease customers angered by delayed and canceled flights, United
Airlines said Thursday it has started assigning larger aircraft to serve certain
routes, especially those operated out of Chicago's O'Hare International Airport.
Under the plan, the carrier will be running fewer flights among its five hubs
but using the larger planes to carry more passengers on each trip. By reducing
the frequency of its service, United is aiming to relieve congestion, especially
at hubs in Washington, Denver, San Francisco and Los Angeles, as well as
Chicago.
The plan will curtail what James E.
Goodwin, chief executive of United parent UAL Corp., described as
"wing-tip-to-wing-tip flights." That practice, used by domestic airlines to
dominate a market, involves launching several smaller jets within minutes of
each other to the same destination.
UAL's move, Goodwin said, will reduce some of the delays that have plagued
travelers flying through O'Hare, where more flights were delayed last year than
at any other airport in the country.
"We know that improving our reliability is the most important step we can
take to maintain the loyalty of our business fliers," he said, noting that
business travel has plunged as the economy has cooled.
Seeking to boost business travel, the airline is exploring promotions such as
Northwest Airlines' cut this week in first-class fares of 50 percent to 60
percent. AMR Corp.'s American Airlines matched the fares on some non-stop
routes, and Delta Air Lines Inc. also said it is cutting first-class fares on
flights within North America.
Meantime, United is redirecting some business destination flights to leisure
markets such as Aruba. Plus, the airline is accelerating its program for
retiring aging aircraft. Already it has mothballed its DC-10s and soon will do
the same with its more than 70 Boeing 727 jets.
This fall, Goodwin said, the airline will redirect to domestic markets,
including Hawaii, some of the large Boeing 777 and 747 aircraft earmarked for
summer use on its Atlantic and Pacific international routes.
Goodwin acknowledged that those moves wouldn't solve the nation's air travel
woes, which he again blamed on an outmoded air traffic control system and
insufficient airport capacity.
Goodwin said the shifting of flights and other expense cuts already has
exceeded the carrier's goal of shaving $210 million in annual costs from
operations. The airline announced plans this year to trim costs as business
travel plunged.
"As employees focus on cuts, we are finding more expenses that can be cut,"
he said. United now is projecting savings of $300 million or more, he said.
Despite the cuts, Goodwin said he still anticipates that UAL Corp. will
report a loss for the year. The company last month reported a first-quarter loss
of $305 million, the largest loss for that period since the Persian Gulf war in
1990-91.
United isn't alone. Together, the nation's airlines lost more than $750
million in the first quarter. The only profitable carriers were Dallas-based
Southwest Airlines, the country's largest discount carrier, and Houston-based
Continental Airlines, which has significantly lower costs than its rivals.
"The economy stinks," said Goodwin, adding that he does not know when
United's fortunes will begin improving.
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